Aflac Subsidiary Receives Coveted Quality Management Certification Demonstrating Strong Commitment to Quality Customer Care

Posted on August 11, 2014

Communicorp, a wholly owned subsidiary of Aflac Incorporated, announced today that the company has been awarded the prestigious Quality Management Certification, having met the standards set forth by the International Organization for Standards (ISO), the world’s largest developer and publisher of International Standards. This year’s certification represents the second time that the company has received this distinct honor, demonstrating its ongoing commitment to delivering quality customer care throughout their entire organization.

SRI Quality System Registrar of Pittsburgh, Pa., an internationally recognized accredited registrar, recently reviewed Communicorp’s management system, resource planning initiatives, product and service delivery, and other internal processes as a part of the evaluation criteria for the certification standards. After conducting an extensive review, SRI determined that Communicorp met the rigorous ISO standards. ISO standards are derived from an international consensus on good quality-management practices and require a strong business management process and equally strong documentation of how the company meets its goals and provides excellent customer service.

“We are extremely honored to have met the rigorous standards set by the ISO,” said Eric Seldon, Communicorp President and Aflac Senior Vice President of Business Services. “This certification honors the hard work and dedication of our employees who manage our quality management services. The certification also demonstrates to our customers and potential customers that we are devoted to providing top level services and to improving what we do every day.”

According to SRI Quality System Registrar, Communicorp has built a strong, ongoing quality management system through a top-down commitment supported by the entire workforce. SRI auditors will continue to review Communicorp’s processes annually to ensure that the company remains within the standards for ISO certification.

According to Edward L. Maschmeier, Director, Certification: “We are pleased to acknowledge that Communicorp has demonstrated effective implementation of a management system.  ISO 9001 certification provides evidence to customers, suppliers, employees, and their community of their commitment to producing a quality product (service) and providing customer satisfaction.”

The ISO 9001:2008 is a process-based certification that recognizes organizations that can link business objectives with operating effectiveness. According to ISO, companies that achieve management system certification have demonstrated effective implementation of documentation and records management, top management’s commitment to their customers, establishment of clear policy, good planning and implementation, good resource management, efficient process control, measurement and analysis, with an institutionalized prioritization of continuous improvement.

In addition to this recent ISO Certification, Communicorp has earned a number of awards throughout the years including, The Premier Print Awards, the most highly-coveted and prestigious award in the print industry, the annual Best Workplace in the Americas award and the Best of the Best award.

To learn more about the ISO Certification visit http://www.sriregistrar.com. To learn more about Communicorp visit Communicorp.com.