Communicorp, a wholly owned subsidiary of Aflac Incorporated, announced today that the company has been awarded the prestigious Quality Management Certification, having met the standards set forth by the International Organization for Standards (ISO), the world’s largest developer and publisher of International Standards. A marketing solutions provider, Communicorp is headquartered in Columbus, Ga., with offices in Norcross, Ga.
In June, SRI Quality System Registrar of Pittsburgh, Pa., an internationally recognized accredited registrar, reviewed Communicorp’s management system and informed the company that it meets the rigorous ISO standards. ISO standards are derived from an international consensus on good quality-management practices and require a strong business management process and equally strong documentation of how the company meets its goals and provides excellent customer service.
“Attaining ISO certification is an arduous process, months in the making, so this is terrific news for all of our 180 employees who are extremely proud to be ISO quality management certified,” Eric Seldon, president and CEO of Communicorp, said. “It is important for our customers and potential customers to know that Communicorp is devoted to providing top level services and dedicated to improving every day. This certification provides independent validation of our practices from the international standard bearer of quality management processes.”
According to SRI Quality System Registrar, Communicorp has built a strong, ongoing quality management system through a top-down commitment supported by the entire workforce. The SRI auditors will continue to review Communicorp’s processes annually to ensure that the company remains within the standards for ISO certification.
“We are pleased to acknowledge that Communicorp, Inc. has demonstrated effective implementation of a management system,” A. Joseph Falcsik, SRI’s Vice President of Certification said. “ISO 9001 certifications provide evidence to customers, suppliers, employees, and their community of their commitment to producing a quality product and providing customer satisfaction.”
The ISO 9001:2008 is a process-based certification that recognizes organizations that can link business objectives with operating effectiveness. According to ISO, companies that achieve management system certification have demonstrated effective implementation of documentation and records management, top management’s commitment to their customers, establishment of clear policy, good planning and implementation, good resource management, efficient process control, measurement and analysis, with an institutionalized prioritization of continuous improvement.